Organizations should build change management capabilities before buying technology. A strong foundation in messaging, sponsorship, and people processes makes technical projects like InfoClass and business continuity planning actually work instead of sitting unused.
If I had my druthers, or if I could prioritize, I would get ahead on workforce management. I'd build really strong organizational change management capabilities, campaigns, messaging, brand, all of that stuff into that base program so that when InfoClass, BCP, any of those other initiatives, some sort of incident that comes up, insider threat, you've got the base infrastructure, people, methodologies, sponsors to be able to execute your initiative on. It's soft skills. A lot of technical leaders like to invest straight away into buying more and more tech. This is not that, but this is going to help your tech go faster and get further progress based upon your ability to get people to rally around your causes.
