You can't measure what you haven't defined. Start any initiative by assessing the current state and setting a baseline, then track improvements against it. But first know what you're measuring, why you're measuring it, and who needs the data.
But I think the, the other thing there is you can't measure what you haven't defined. So even when Pete's talking about, you know, the first thing you do when you come in is you measure where you're at, establish your baseline, which we do in everything else within IT. You have your baseline. And then once you start making progress and improvements, you have something to actually track it against and you can see the progress there. But if you haven't defined what it is that you're improving or just measuring in general, they're going to be kind of useless because if you don't know what what you're measuring them for, who's the actual audience.
