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In this brief segment, the speaker emphasizes that organizational change management is often skipped yet crucial, especially in IT contexts. They recount personal experience leading a big‑data and analytics migration from legacy systems, highlighting the difficulty of getting users to adopt new data tools and mindsets. The speaker then contrasts this with cybersecurity initiatives, noting that beyond technical roll‑outs like multifactor authentication, there is a deeper need to reshape employee behaviors and work habits, making cyber‑related change management a distinct and more complex challenge.

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