Company profile and user handbook for Strategic Mortgage Brokers (Australia). Covers vision, core values, organisational structure, roles and responsibilities, compliance, loan products and services, customer service protocols, technology/tools, leads and CRM processes, team contact points, KPIs and professional development topics, marketing channels, IT support, and additional resources. Document appears to be an internal SOP/User Handbook (Version SOP.UH.01) authored/managed by Aaron Whybrow and Karina Fox.
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SOP.UH.01
1-22-2024
Aaron Whybrow; Karina Fox
Karina Fox
Aaron Whybrow