33:57

In this live interview, host Akeel Jabber talks with Sam Atiq, co‑founder and CMO of Harukan Ventures, about the hidden challenges that fast‑growing SaaS and e‑commerce businesses face when revenue growth outpaces profitability. Sam stresses that EBITDA margins—not top‑line revenue—are the true indicator of a company’s health and exit potential. He outlines practical levers to improve margins: listening to the audience, reducing churn, investing in responsive customer support, and mastering unit economics (CAC, LTV, CPL). The conversation moves to operational discipline, emphasizing SOPs, project‑management hygiene, and simple daily rituals that can lift efficiency by 20‑30%. Sam contrasts performance marketing with retention marketing, arguing that without strong email/SMS follow‑up the high‑quality traffic generated by ads is wasted. For due‑diligence, he highlights the need for founders to know key financial metrics; lack of this knowledge is a red flag. The role of AI is discussed as a powerful augmenting tool rather than a replacement for human judgment. Sam also shares personal habits (judo, walking, writing) and advice for younger founders, urging them to focus on business outcomes over niceness. The interview closes with rapid‑fire questions about resources, success definition, and how listeners can connect with Sam via LinkedIn.

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