Cash VS Cashless - Is Cash Still King? | Consumer Financial Protection Bureau | ATMs Become Financial Service Kiosks | B2B Vault: The Payment Technology Podcast | Episode 121

1 Nov 2022 · 37 min
B2B Vault: The Biz To Biz Podcast

1 Nov 2022 · 37 min

0:00

In this episode of the B2B Vault payment‑technology podcast, host Justin and guest (Speaker B) explore whether cash will disappear in favor of digital payments. They begin by citing cash‑circulation figures (≈$7.1 trillion) and consumer usage statistics that show a sizable portion of Americans still rely on cash for everyday purchases. The conversation then shifts to the ATM landscape in the United States – roughly 480 000 machines, with about 200 000 bank‑owned and 300 000 independent – and how banks are lagging in digital transformation, especially for business‑account onboarding. They discuss open‑banking concepts that could let any ATM accept deposits, cash‑loads, and bill‑pay, highlighting vendors such as Hyosung and Genmega that are adding kiosk‑style services (bill payment, money transfers, Western‑Union‑style remittances). The hosts argue that ATMs are evolving into community financial hubs, which could benefit unbanked or underbanked consumers who currently rely on fintech cards like Chime, but must load cash at retail locations. The episode also covers fraud and regulatory issues: Zelle scams, the CFPB’s contested authority, and the broader debate over merchant cash‑acceptance (cash‑discount vs. credit‑surcharge, legislative attempts to protect cash). They touch on security concerns around ATMs, the rise of tap‑and‑pay, and the cultural persistence of cash in rural markets, farmer’s markets, and small‑business settings. Throughout, the tone remains conversational and anecdotal, mixing personal stories (tips for hairdressers, hotel bell‑hops) with industry observations. The hosts conclude that cash is unlikely to vanish soon, and that businesses should consider installing modern, service‑rich ATMs to meet both cash‑using and cash‑less customers.

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