How Shoplifting & Dine and Dash Are Affecting Businesses | B2B Vault | Episode 144

Yo, what's up everybody? It's Justin live from B2B Vault, the payment technology podcast sponsored by Nationwide Payment Systems, hosted by this guy, the Steve Jobs of merchant services himself, Allen Kopelman, and we'll be providing you educational information about business, fintech, payment processing, and the technology businesses are using in the world today. And in today's podcast, we got a little special Valentine's Day issue, kind of, I guess, you know, but it's focused on dine and dash and shoplifting and how people on e-commerce are, you know, getting away with fraud and stealing, basically. Uh, shoplifting from your e-commerce store. If you didn't think that was a thing, it is a thing. Um, so yeah, we wanted to talk about that and make sure all you dirty little jerk-offs aren't running off dining— dash dining— dash dining.

Don't dine and dash.

Don't be a jerk. All right, you know, but yeah, dine and dashing is not fun.

So I was looking, you know, You know, I was looking on the news to see like any interesting news stuff, you know, lately. Yeah, lately, like what's in the news. I'll tell you one thing that I'm totally sick of is if I— every— I was on like TikTok and Instagram and Facebook and the Reels, man. Every single person is making a thing. Oh, 5 websites, 5 AI websites, AI, AI, how to make money with AI. Man, they need to just ban AI. Perfect enough about AI. Yeah, man, I mean, to choke a horse and then— yeah, what's going to be the best search engine, Google or, or Microsoft Edge, Bing, after all this AI is put in there?

And like, you see Google's AI, um, messed up.

Yeah, I saw that. And that AI at Robinhood messed up and they lost like $50 million.

Yeah, I guess doing a trade.

Google's, uh, yeah, did some social posts.

No, it just answered a question wrong. Oh, so there was a false fact in there and they're trying to say that that's the reason why Google's evaluation dropped $100 billion or $100.

That's crazy. But the other—

that has nothing to do with it. It's just a bunch of other variables and shit.

Well, there's a lot of tech stuff going on. They just let go thousands of people. Too, you know. So that has to do with it, you know. And the economy is, you know, riding a wave up and down, you know. So I was looking at things in the economy, what's causing problems for businesses, right? And so that's how I came across this. And I was like, are you kidding me? Like, dine and dash has become a big thing all of a sudden. And, you know, there was a lot of stories. I Googled it. And I was like, man, that's crazy that there's— and people don't understand the implications of what happens after you do a dine and dash.

Oh yeah, I mean, it's not like it's legal to do.

Yeah, well, people— one thing is, is the people in Florida that recently did it, because there was a bunch of stories on Google, they realized when they got arrested that they were going to jail because it's a felony activity.

What did they think was going to happen?

Maybe get a slap on the wrist.

I don't know what that means.

You know, pay a fine, pay your bill. You know, that's what it is. But it's wah-wah. But in Florida, it's— there's a law, the Fraud of an Innkeeper Law. And if you're talking about that, yeah, if you do a dine and dash, the— you can get arrested. And go to jail.

You ever dine and dash ever in your life?

It was like, um, one time I did get up at a restaurant. The waiter hadn't been to the table in about 40 minutes, so I walked all the— the hostess stand was like outside this place for some reason because they had an outside patio, so the hostess stand was all the way outside. So I walked all the way out to the hostess stand, there's people everywhere, and the waiter comes running up like, oh 'What are you doing? Are you leaving?' And I was like, 'Dude, yeah, you disappeared.' So I was coming to find somebody because I'm asking everybody in the restaurant, you know, and nobody's coming over to the table. And then the manager comes over and I go, 'Yeah, like, we want to pay, but you're— nobody's— we look all around everywhere.' Well, apparently their POS went down.

Oh.

And everybody was in the back. And people were just getting up, walking out of the restaurant. I'm like, you would think like they would send somebody out to the floor to come do that, but I've never, you know, I've never done that. I was too scared to do it.

I did it once. I'm not afraid to say it. The guy was, I'll just say, was— I was with my brother, which He's my best friend, but we call each other brothers. We've been whatever, and we're with his, uh, now ex-wife, and they're African-American. And we were at a fancy restaurant, I guess you would say.

Yeah.

Um, we— throughout the whole meal, you know, they treated us pretty crappy. And then even through that, at the end of the meal, the guy was like, you, you shouldn't be here. And he was looking at my brother and his now ex-wife. It was, it was terrible, right? So we sent his wife to the car. We're like, go to the car, we're gonna take care of this. And I, I don't know when, how it came about, because whatever plan that we had wasn't really a plan. And I just said, you know what, let's get out of here, bro. And then we just ran. And then when we got outside, we both looked at each other like, why are we even running?

Right?

And so we just walked to the car and that was that. It was a long time ago, um, definitely over 10 years.

Um, so no one's coming after you.

Yeah, no, no, statute of limitations is up on that.

But you know, I owned a restaurant in the past.

I'm sure you had to deal with that.

We had a couple of people that tried to do the dine and dash.

I've seen so many. I mean, from just doing a little Google search about dine and dash, I watched a lot of videos of people like running into bouncers, trying to run out of a glass door and the glass door is not— it's not a door. It's actually a window. And so they just, they look like a cartoon because there's plastered up against it. Yeah, seen a lot of interesting videos.

Yeah, there's some crazy Google stories too about people getting slapped with fines, thrown in jail.

Oh, it's illegal.

Depending on the size of So I'll tell you a couple of stories from my restaurant because I was, you know, I like to share stories that are funny. So I had these two women come into the restaurant, eat lunch, and then they're like, oh, we want to come in for dinner. So I explained to them, you know, they want to come Saturday night, the first available is around 8 o'clock. If they want to come a little earlier, Somebody gets up, you know, we'll get them in, but we probably can't get you until 8. They show up early, then they finally get their table around 8 o'clock. The whole time they're bending, they're just, uh, bothering the hostess non-stop because they wanted a 7 o'clock reservation and, um, they didn't want to sit outside. I gave them options.

Right, it sounds like you're giving them every option on demand.

And then so they sat down at the table, and then at the end of the meal, the, the one, one of the husbands starts complaining, and he says to me, he's like, oh, you know, we wanted a round table and we got a square table. And I was like, are you kidding me? And then he starts like telling me he wants a discount because of all that and everything. And then While he's doing that, I see the two women come out of the bathroom and they go outside. So then the guy goes, well, I'm not paying. He goes, well, I'm not paying the bill. And I said, listen, I said, I don't think it's a really good idea for you to do that because, you know, I'm gonna, you know, I know who you are. You made a reservation. I know you're staying at the hotel across the, you know, across the street, right? So you're not gonna— you're not— you're gonna pay the bill. The guy's like, no, I'm not paying the bill. And then his friend took like $10 out of his wallet, threw it on the table, and I was like— I told them, I said, it's not a good idea for you to leave. They just got up, they left, and they started walking over to the hotel. So I called the police, and the local police came over, and they were like— I told them what the deal was, right? And it was like a $250 bill. And I said, I really need my money, I need my money, and I want my money. So go over to the hotel, here's the person's name of the, the person who made the reservation and the room number. So they go to the hotel, and the hotel calls me on the phone, and they're like, are you sure you want to do this? We'll never send anybody to your restaurant ever again. I was like, whatever, you know, you're— I'm not letting these people scam me, right? You know? Yeah. So they go to the guy's room. This story is really funny. So they go to the room and they knock on the door, right? They have to wait for like hotel security to go upstairs with the police and everything, right? So the wife comes to the door, she's still all dressed to the you know, like she was going out to— she was at the dinner and the guy's got like a bathrobe on and he's like, oh, I didn't go to dinner. And the police were like, no, we're not buying that, you have to come with us. So they bring the guy— they— so they take the guy and they put him— they, you know, they don't— I don't remember if they had him cuffed up or not, but they bring them to the restaurant. Now there was a lot of like regular diners dining in the restaurant, and they were like— they told the cops how rude the people were and everything. So the cops were not about that, right? Now, so the police go to the— bring the guy back to the, uh, restaurant in the police car. He's in the back seat, and they, uh, say to the guy, they go, um, they say— they bring the customers outside to identify the guy. Is that the guy? And the waitress, you know, and in some restaurants— I mean, I wouldn't do it to my servers, but I can tell you in many restaurants, when the servers come to work there, if someone does a dine and dash, many times they're responsible for the check. That's ridiculous. And it's, um, you know, but I think it's unfair. I don't say that it's fair or unfair. I don't like that practice, but I didn't have that in my restaurant. But at the same time, you know, they're not going to get their tip or whatever, right? The person's just going to bolt out the door. So then the guy wants to pay. Then his wife rolls up, you know, with the other couple, and the police start— so I— the guy doesn't want to pay the bill.

So what is the real reason why they don't want to pay the bill?

He doesn't want to pay the bill because he didn't like— he says he didn't like the food, he didn't like the service, he didn't like it that he didn't get a round table. He's telling the cops the whole story.

What are the cops—

they're laughing. The police were laughing the whole time. They're just like, no. So they say— so they bring me outside and I says, nope, here's the bill and this is what a 20% tip would be. Your friend left $10. This is how much money I need. So then they want to give me a credit card. I said, no, the credit card machine is broken. So I said, there's a bank on the corner, go over there and go to the ATM and get cash because I wasn't going to take their credit card because they'll do a chargeback. Yeah, they'll do a chargeback and then I'm not going to get my money. So they go down to the— they go down to the— the wife walks down to the to the ATM. Yeah, they go down to the ATM, they give me the cash. The lady's like apologizing to me like every which way she can.

The other couple?

No, the— his wife. Because— and he's like, don't give the money, don't give the money. So the cop— the police say to all 4 of them, well, if they don't give the money, they said either him or all 4 of y'all are going to jail. They're in jail for what? And then he starts explaining to them that it was a felony in Florida to do a dine and dash. Yeah. You know, the fraud of an innkeeper. And it was Saturday night and they said, well, you could be in jail till Monday morning. Good for them. When we will have you in the Boca Raton jail. And then sometime on Monday, we'll drive you up to the courthouse. That's Palm Beach. There's no court there, right? We'll take you to the court and then, you know, you might get out by the end of the day, you know, post bond, so on and so forth.

Maybe on Monday, right?

Exactly. They weren't too happy. Late. So finally they pay me the money. The guy has some choice words for me. He has some choice words for the police. The police asked him if he wanted to go to jail because they told them, they said, they said that wasn't very nice what he said to the police officers, right? And, um, finally, whatever, they gave me the money and they left. But that was a, that was a crazy one. Then I had another one where it was a large—

before you get into more of a dine and dash, I, I— how can— what are some small businesses can do to, to, or, you know, to do to prevent that?

Yeah, um, sometimes make sure, you know, not everybody has enough staff now to have somebody at the front door. And obviously, if somebody wants to leave, you can't physically restrain them. You might— if someone was big enough—

smart.

No, no, I'm saying if someone was big enough—

it's not worth it.

No, no, I'm saying let's say you had somebody that worked there that was very large.

Security guard?

Yeah, security guard. Maybe the security guard could be standing there saying, you're not going anywhere, we're calling the cops. And then the person might pay rather than You know, but if you're not, you know, you're not— I'm not going to grab, you know, back then was over 20 years ago. So I was like my late 30s. The guy was probably in his early 60s. I'm not going to grab the guy and hold on to, you know, you're not going to— don't touch anybody, right? Take a picture of their license plate if you can. If they insist they're getting in their car, take their picture, take their license plate. Businesses— and today lots of businesses have cameras inside, outside. So you have plenty of evidence.

Yeah, I guess for Dine and Dash, that's how they get caught. If I was a restaurant owner, I would just, you know, let them play themselves and then call the cops and be like, this is that person.

Because I mean, yeah, have camera, definitely make sure you have cameras at your business inside, outside.

If you can hire security.

Yeah, it depends. I mean, listen, I would have security. I have a client in New York, you know, that we do the processing for. And then New York, everything's out of control there. And so everyone has— yeah, everyone. So the guy was telling me that this one restaurant owner was telling me we have a really bad problem. And I said, well, what's the problem? He said, well, we have this one place and I know the place. He's like, we have a lot of people that come in late at night to eat and they sit down and eat and then they tell us they don't have any money or they tell us that they— or their credit card doesn't work. Right? And then, you know, we can't do anything. We call the police. The police in New York basically do nothing. So they changed the policy. When you order, they bring the credit card machine over, they make the person pay, and if they don't pay, then they just ask them politely to leave.

There you go.

And they had to do that because they were having about 5, 10, 15, 20 people a day. A day? A day. For like a— for like 3 or 4 days solid because obviously someone put the word out. Exactly, someone put the word out that you could get away with it at this place, and the neighborhood police were not doing anything.

What part of New York was this?

I think— I don't remember, I'm not sure exactly, but it's in the city, you know, and like not Manhattan, but like in the Brooklyn. I think it's in Brooklyn, and it's not in a bad neighborhood.

Shout out to Brooklyn. Neighborhood. Brooklyn, keep on taking it, man.

But the guy put a stop to that, so that kind of stopped, you know.

Oh yeah, good for him. I don't want any business to be just getting out there.

Yeah, they were just losing money left and right. But there's not, you know, I don't like to see that.

There's really no way to fix this. Like, I mean, you gotta— it's a restaurant. What you said, prepay, yes.

Well, it's an awkward type of—

that's awkward for a sit-down restaurant though.

Well, it's like a diner-ish kind of place. It still is sitting down. Yeah, but I'm just saying, it's— I'm just saying, right? Yeah, it's not exactly the opposite.

It's like a cafe lounge?

No, like a diner.

Like you walk in like an old school diner.

Like an old school diner.

You can order breakfast 24 hours a day, right?

And they didn't, you know, and they have like a bar in there too. And so they had to kind of just like go to like, oh, you order, now you pay, then we'll serve you kind of deal. They were getting, you know, the guy was telling me, he's like Hey, over the last few weeks, it's like $3,000, $4,000, $5,000. That's crazy of lost revenue. And you know what? What do I suggest? And I said, well, you could go to Duke, you could try to do that. See, I'm interested in customer base.

I'm really interested in learning about how people are shoplifting on e-commerce.

Yeah, the shoplifting on e-commerce is—

explain this to me.

Okay. So basically it's what we call— I call friendly fraud. Okay, and the only way you can literally stop this from happening on your website is you need to have very good controls. You need to make sure you're doing the address verification, you are only shipping to the billing address of the credit card, no shipping to anywhere else. Because if you're getting hit, they're gonna, they're gonna go on Reddit or whatever, and they're just going to tell everybody to do this stuff. They're just going to tell them to go do it, okay? Because your shop, somehow there's a vulnerability in your checkout process.

Wow.

That they're going to do that. And then the person just says, I didn't get the stuff. Or because, you know, maybe you're not using tracking numbers, or maybe you don't have everything like built into your system.. And as you scale, you need to do that. And then, you know, there are companies that can handle chargebacks, but we've talked about chargebacks before where they say, oh, the win ratio is only 30%. And I noticed recently, like, we had a couple chargebacks, we fought for the customer, and the customer lost a chargeback. And I don't think it's right. And that was in a card-present business. And that goes on too, like, where the person says, oh, I went to the store, I bought you know, this hat and this shirt, and then I didn't get it. I mean, what do you mean you didn't get it? You take it with you when you leave the store, right? You paid and they handed you the stuff. Why would you pay if they're not— you don't have the bag, you know, you don't have the stuff, right? So like, it's getting a little out of control, and the banks are being— I think the bank— I think the banks need to be You know, that you put everything— everything is like on top of the mer— you know, the merchant slash business owner, right? But I think these card issuing banks need to change what they're doing. I mean, I don't want to like call them out, but I'll call it like I see it. Someone leaves a tip over 20%, they should be required to send a text message to the person and say, did you mean to leave over a 20% tip? The person should hit yes or no. If it's yes, yeah, there shouldn't be a chargeback. If it's no, then that's on. We showed a video. You know, I did a— we did a podcast, but we did a podcast all about the 20% tipping and then tolerance, tip tolerance. And then the other thing is, is, you know, they can clearly see that the card was, was, you know, the person put the chip in there and the card was authorized. We just got a chargeback the other day that said, oh, there's— the card was not authorized properly or the person didn't have a balance to cover it. Well, how did the bank authorize the charge for the full amount except for $15 and change? Right. They lost it. Yeah. The merchant's going to lose. Well, I'm going to fight it. So I'm going to write another letter and we're going to fight it. So I just did some research on how to fight it. Because we're not going to let them get away with that.

No, we're not.

No, I'm not. I'm not going to let them get away with that on the merchant. But, uh, you know, merchants need to understand, like, hey, the chargeback company wants to see, like, you have a receipt, you have an invoice, you have something showing what this person bought. And you know that, and, and if you don't do that, you're going to lose more chargebacks because they're fighting harder for the customer. Commerce now, right? And I don't like that. And there's stuff on the e-commerce I don't like that either, you know?

Like, what do you mean, what stuff?

Well, like, you go buy something and then you go, oh, I didn't get it, or whatever, or they didn't deliver it to my house, right? And then there's not a lot of proof, you know? There's, you know, the merchant, how can they really prove like it got delivered there other than the tracking number, right? Let's say we have the tracking number and everything, we prove that it went to the person's house and then they say they didn't get it. Maybe they got porch pirated, right? Right. So there's a, you know, there's any number of things, any number of excuses that people can use to get out of these. Um, basically it's online shoplifting. I— and there's people—

I have mixed feelings about like the porch pirate thing, like as a consumer. It sucks, right?

That has happened to me. That's happened to me too.

All right, that thing has happened to everyone, right?

Right.

But does— when that happens, is that our fault or the company's fault?

Well, it's not your fault, but it's definitely— that's why I try to get as much stuff as possible delivered to the office.

No, I mean, there's none, but I'm asking, like, so then because typically what happens—

well, they said they didn't get it.

You steal my package and then I'm like, yo, I never got my package, right? And they said, well, it was delivered. And I'm like, well, I never got my package. And so they send out another one, right? That's typically how it goes. Exactly. So as a, as a business owner myself, right, right, it's hard.

It's a hard pill to swallow.

It's like, dang, man, like, I gotta send you— like, I'm, you know, for something like a phone case, yeah, that's not a big deal, right? Like, you know, you send it out. Yeah, but they're probably not making a lot of profit if it's you know, you're selling used iPhones or something, and then you're sending them out and there people are saying that they're not getting it, and now you're out of, let's say, $500, and you got to send them another one.

Yeah, the bad thing—

or what— so I guess I'm gonna ask is, what happens when the, the company's like, I'm not sending you another one? Can they say that?

Yeah, then the person does a chargeback.

If they're—

they know what to do now. And then, you know, the pandemic kind of messed things up because let's say you were—

why—

sending something expensive, used to be able to require a signature. UPS and all that, they don't get any signatures anymore.

Yeah. Even if you say you require a signature, I had something delivered to my house. Yeah. That was supposed to have a signature. They just left it at the door. Right.

They just leave it outside. And Amazon used to ask for signatures. They don't ask for signatures.

They take pictures.

Yeah, I can sometimes, not all the time.

Yeah.

And that, you know, so it's kind of messed up. It's a double-edged sword. And there's just an increased amount of what this— whatever you want to call it— friendly fraud, online shoplifting and shoplifting in retail stores, you know, just in regular retail is up too. I mean, I saw articles about Walmart talking about shoplifting. Other companies talking about shoplifting.

Walmart's about to end the self-checkout.

Yeah, well, because they're having a ton of shoplifting. I don't believe that. Well, let's put it this way. I went to— I, I tried out like the Walmart self-checkout because one day I was there, the line at the registers was ridiculous, right? So the self-checkout, there was like 5 people in front of me, 5 people, and then there's 6, 7 things, right? So I'm not going to have to wait that long. So I go through there. But when you go out the door, they just look at the receipt. They don't count anything. Okay. When you go to Costco, right, whether it's self-checkout or the regular checkout, the guy takes your receipt, he goes, 24 items, counts everything, goes, okay, 24 items, adiós.

Right, right.

They're not doing that in those stores. No. And Publix also, like, I went to Publix. Now, one Publix by my house doesn't have any self-checkout. The other one has self-checkout lanes. So if I go over there and I'm only getting like a few items, you know, 2 or 3 things, I go through the self-checkout. Nobody's checking you when you walk out the door. I mean, you can walk over there with a bunch of stuff.

And I'll tell you what, I wish self-checkout was around when I was younger. I would, I would have had some— I wouldn't have went to sleep hungry a few nights. Uh, but I digress.

So yeah, but also like, you know, kiosks, right? So you have kiosks in places, right? Like I was at the airport, for instance, right? I don't know how they control stuff. They have like one person in the store, they got two self-checkout things. You just walk up, scan, scan, scan. You could be throwing extra stuff in the bag right? How do they know what you're doing? Stick your card in, pay for— I mean, first of all, everything in the airport store is like 3 times the normal price of—

yeah, that's funny you brought that up because the last time I was in the airport, I'm like, who is monitoring these kiosks, right?

It's crazy. Like, they have food. I even saw one where there was like sandwiches. Yes, there's nobody there. There's like a person at the other one, but there's another place with like just the sandwiches and chips and drinks, waters.

You walk up I swear to God, a guy walked right up to there and grabbed the water and just kept on walking down. It was in Philly. If we were just walking, he was walking right, he was like, ah, water. It's like, because that's what it kind of looks like. It's like, oh, you're thirsty or you need a little snack, take this, it's complimentary.

Yeah, and then there's just a little thing next to it to ring it up.

Yeah, I was in, um, that is not smart.

We were in an office, no, me and you, we saw this. We went to a school, uh, a college. Remember that? Yes. And they had a snack bar. Yes. And remember we saw there was a self-checkout and it was like the honor system, and they had like coffee over there. I'm like, you're telling me somebody goes over there, gonna get coffee, and then they're good for it, and then I was like, no. But I saw 2 or 3 people go over there, take stuff, and just walk away.

He had a woman that was over there, she was just munching, right, the whole time.

Yeah, I couldn't— I didn't understand. I thought it was free. And then we walked over there, remember? And I said, yeah, it's not free.

It's definitely not free.

We thought it was snacks.

Yeah, right. I was like, oh, they got snacks. Yeah.

And I was like, no, they're not snacks. There's a thing. He's like, hey.

He's like— I was like, Ellen, I don't think this— he's like, yeah, no, you gotta pay for that stuff.

No, we saw this.

Everybody else is just going around like Yeah, just taking stuff.

And also I saw it like in a hotel too. Like I was in a hotel recently. Yeah. And they had, um, like a little store and you just walked in the store.

Is there like a security?

No, there's nothing there, dude. They got cameras.

Box gonna beam up, beam me up, Scotty.

I don't know, maybe they got like a hologram like from Star Trek, Star Trek: The Next Generation, right? And the— you remember that, that hologram doctor? Right? Thinking about that. Hey, hey, uh, you should put that back, dude. Yeah, maybe you should put that back on the shelf. Maybe you should put that back on the shelf there, bro, right? If you're not gonna pay for it. But there was just like a little store you could just walk in. Like, I was in the store and I was like, uh, looking around. Then finally I saw there was like a little thing by the door and I went scan, you know, scan the water because I wanted some water. Because I looked in the room. Oh, oh yeah, the other crazy thing was in this hotel, if you put anything in the fridge, they charge you $50 a day to use their fridge.

What?

Yeah, and the fridge, the— there was like 2 refrigerators, right? And then I saw a thing on the thing, it said, oh, if you put anything in the refrigerator, there's a $50 per day charge. And it was on the counter, but like a little business card, and it was tiny.

And I was like, what?

Huh?

Like taped?

No, it wasn't even taped. It was just like sitting on the counter. And I go, what's that?

And I'll go—

because I was looking like in the fridge because I had like some like, like water bottle like this, right? So I was gonna just put it in there so I have cold water. And I was like, I guess I'm not gonna— that'd be something— that would be a really expensive water. I'm like, why they have two fridges in here if they're going to charge you money for bad. It was pretty crazy. Yeah, man, I don't— I'll never stay there. No, I was like, I thought it was pretty weird, but they— but they also had like water on the counter, and I would have thought that was complimentary, and it wasn't complimentary. Like, you know, usually some hotels they'll give you like—

they will at least give you a bottle of water.

Yeah, give you about— no, that water was like $9. It was Las Vegas, but still.

When you were just there?

Yeah, when I was just in Vegas. And a lot of the restaurants there had no— there was no, um, like there was a pizza place and you had to go up to a kiosk and order what you wanted, and then they just like— you just like took the little slip and then they call— they like, you put in your cell phone number, they text you, and you just walk back up to the front, grab your food, and go sit down at the table, and I wanted to eat in those because I wanted to eat and watch the TVs, the sports. Yeah. So I had to wait for my food, then I'd go over there, and I was like, why don't they have waitresses and waiters and everything? No, we don't have enough staff.

It's like everybody—

and so there was a bunch of key— there was, yeah, that apps you could order your food from too. Like, you could order the food from your app. Yeah. And you could, uh, then you would go to the restaurant we ordered the food from. But like all the lounges and stuff that had no food in the lounges, you had to order the food from like one of the places and then go over there and pick it up and bring it back to the lounge.

Nice.

I don't think it was nice, but the, you know, shoplifting—

well, not nice.

Yeah, but I mean, shoplifting is just driving prices up. So when people do that, what do these stores do? They have to raise their prices. Because they're losing money. You do a dime— people are dine and dashing in restaurants. They got to raise their prices. And some restaurants, you know, even my son told me, he said, oh, before the chip, right, people would come up to the counter sometimes with a big pile of clothes and then the credit card was fake. You know, they would swipe right through. So, you know, but now the chip kind of stopped that. But, you know, stealing just never stops.

Yo, like, subscribe, turn on post notifications to YouTube, B2B Ball Podcast. Check us out on b2bball.info. You can, uh, get more information. You can submit a form to talk to Allen or myself. There's a guest questionnaire if you would like to be a guest on the podcast to sign up there. If you're looking for a merchant account or you know, want to sign up for payment processing, there's a link that you can click to apply now. Check out us on social media— Facebook, Instagram, TikTok, Twitter, LinkedIn— @B2BVault. Uh, you can follow Allen Kopelman on Twitter at Allen Kopelman, at Allen Kopelman, and myself at JRO Wings. It's a little hard, you know, I'll put it down there in the video. For people to, to click and go see. But yeah, man, what you got going for this? Well, you got anything planned for Valentine's Day?

Well, first we got Super Bowl coming up this weekend.

That's next— that's next week.

No, it's this weekend, right? Super Bowl is this weekend. Oh, that's this weekend. Yeah, it's Kansas City Chiefs versus the, uh, Philadelphia Eagles, and it's the first time ever where you're gonna have two brothers playing the game against each other. So you have the guy Travis— yeah, I don't know about that. I don't— they said it's the first time. I don't know. So whatever, there's two Kelce brothers, one's on, you know, on each team, and I think they both, both play tight end.

Yeah, I do know it's Black History Month and there's two Black quarterbacks. That's a first for sure.

Yeah, well, yeah, that's probably true then. Yeah.

That's awesome. Yeah, so I'm going for Phil— the, the Eagles.

I'm going for Kansas City.

I cannot stand Patrick Mahomes. I really hope that once somebody from Philly destroys—

I made a joke on Facebook and I said, oh yeah, people were asking what's the Super Bowl menu, so I said, oh, we're making Kelsey chili, Kelsey chicken.

I didn't get it.

Kelsey cannolis.

I did not.

Well, it's because there's two Kelseys.

I— now I get it.

So That's how— that's how I can— I just make it being funny.

So we're recording this for next— for, for, for the Valentine's Day episode.

Yes.

And yes, the Super Bowl is this weekend.

Yes, the Super Bowl is the weekend coming up, but it'll already be past when this airs. Yes. So hence you'll already know the winner of the Super Bowl.

Yes, you will.

Yeah, by the time this—

and we will, and we will too.

Everybody will know. But, uh, you know, the Super Bowl, one of the things I look forward to is the halftime show and the commercials. So this year, I'm not surprised there's no crypto commercials. Last year, that was all crypto, was all about the crypto.

Yep.

So there's no crypto commercials, and, uh, there's a good possibility we're gonna do a, do a show and review the commercials from the Super Bowl.

I will do my best to stay awake.

Well, I'm sure somebody will do a compilation of the commercial. Oh yeah, yeah, yeah, put it on YouTube so we don't— so we don't have to— because the Super Bowl, I was amazed, like it doesn't start till like 7 or 8 o'clock at night and then the pregame starts at 1.

It's stupid.

I'm like, who's got time?

Why do you have the Super Bowl on Sunday?

Yeah, I don't understand that. They should have the Super Bowl on Saturday. Yes. So you could be up late and then and then you don't have to get up for work the next day. I mean, Monday's not—

I'm not a really big— I, I'm from Wisconsin, you know, I like Green Bay, but I'm not this like huge— I don't know, I don't know. I like baseball. Okay, go Yankees!

Go Yankees!

I mean, go Brewers.

And the Brewers. Okay. Yeah, Jacob, my son, loves baseball. Yeah, we went to a Marlins game.

I'm going in September. It's fun.

I already bought some tickets. It's fun to go see baseball. Well, see, thank you.

Shout out to the listeners.

So don't dine and dash.

No, don't be a jerk and dine and dash.

Don't dine and dash. We don't want to see your— we don't want to hear your story about dine and dash.

It's illegal. You could go to jail.

And don't shoplift.

No, be nice to the e-commerce merchants and leave your waiter and waitresses some tips. Yes, on Valentine's Day too.

Yeah, Valentine's Day.

And if you're going to tip above the 20% threshold, make sure they do tip at the time of the sale, or you give them cash.

Leave cash. Yeah, leave cash. Be kind to your service staff.

Yes, they're going to be under a lot of stress and pressure this week.

Yeah, that— you know what's crazy is because it's Valentine's Day, that's going to start like this weekend.

Oh yeah, right. So that's going to go from this weekend all the way to next weekend.

Well, I don't know about the whole weekend. You never wait a Tuesday. Yeah, Valentine's. Some people are off work. So everybody, I hope you enjoyed the Super Bowl. We hope you enjoyed your Valentine's Day. We say don't shoplift online, don't shoplift in the store, and don't dine and dash. Yeah, don't do it. Peace out. Carpe diem.