Angelina YangFounder and Host, TwoSetAI · AI builder for visibility and discoverability

Amazon’s customer service is just pretending | TaskMonkey

30 Aug 2025 · 1 min

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0:54

Short excerpt from a YouTube video by Angelina Yang arguing that Amazon customer-service agents who present as humans (each using a real name) often follow detectable, non-human conversational patterns. The speaker reports tens of thousands of conversations revealing that many so-called human agents are actually chatbots that prolong wait times and mimic human behavior; the excerpt notes the ironic scenario of one AI interacting with another.

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Did it ever happen that the other side of the customer service, the human, recognizes that they're talking to a bot? So it's interesting that we recognize they are bots. Okay. On Amazon customer service, they pretend to be a human being and they each own a real name. But after tens of thousands of conversations, we realized there are patterns. And those patterns doesn't sound like real human being. And we discovered that they're also chat bots. Bots. So consumers, wake up. Think about the time that you wasted talking to all these ch. Right. And they also prolong that waiting time to pretend they're human beings. That's me. Yes. Yeah. But it's. Now it's interesting watching our AI to fight with their AI. That's fair.