Human vs AI - Can You Tell the Difference #shorts #podcast #AI #governance

13 May 2026 · 1 min

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0:43

When you call a company, you might not know if you're talking to a person or an AI. This ambiguity creates accountability problems that governance rules need to address use by use, not with blanket policies.

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I think that's still— Too harsh? I would have to separate it out into specific use cases. I think where you have an expectation of certain types of interaction, I can see that and have had more active discussions around, like, call centers or instances where people are using chatbots and they're unclear if they're interacting with a bot or a generative platform, or if they're actually interacting with a person, and they might have that expectation, and what will the organization be held to account for those interactions that are fuzzy? And I mean, some of the exceptions make the rule.

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