A speaker (training-style) emphasizes that being friendly is not enough—you must appear friendly to customers—and leads a partner-based role-play exercise about selling a product. The speaker gives instructions for pairing with someone from a different table and uses cultural/marketing arguments (prestige in the Arabian region) as selling points, including an example referencing Indian participants and local perception.
Chapters
Who mentioned this? Very good. What's your name? Jake. Jake. Jake. Okay, Jake. Are you friendly? Very good. Very good. Friendly. Most of you are friendly. But it's not enough to be friendly. You have to show it to be friendly. And the customer must be thinking that you're friendly, not you. If you think you're friendly, it's not enough. The customer and other people must think that you're friendly. I want. You want to sell this to me? I think it's warranty. It's a good brand. Yes. Okay. How much? No, I need half of your last words. Okay. So first thing you have to do is find a partner from a different table. So if it's you, you can't find her. You can't say, mercy is my partner. No, you have to find a partner from that table or this table. And you have to find a partner from. You know. Now I'm telling you, I'm asking you the question. You're Indian. Why would you buy this? You know what this give you here in Region Arabia? This give you the prestige. Really? If you wear this, you go inside gathering Arab people. You put a mustache, right? And you are this. They would not recognize you. Indian, you would be among Arab you. This would give you the prestige.