This YouTube training session ("Proactive Customer Service training session") features trainer Asif Osman and a co-presenter discussing the importance of excellent customer service to secure repeat customers. The presenters emphasize interactive learning—role-play/phone-call examples—to teach proactive service techniques, and the chunk includes positive participant feedback praising Asif's delivery and the course's usefulness.
A business is down world over. But the only way to get a business up and running is to have repeat customers. When you need repeat customers, you need to have excellent customer service. And if you don't know what it is, come here. We are here to teach you. You know, customer service is something that everybody talks about. So we saw a gap in the market for short courses where people could come and learn about this vital aspect about business, which is customer service.
What does the word interactive mean? Two ways. It means I am not the only one who is going to do talking. I want her to check what is the service level on the phone? No, sorry. Call that later please. He's not here today. I see. He's not there. Can you please call that tomorrow? Now if I give you the phone numbers of these four travel agencies, which one you will call if you have a requirement? The last one. And say, don't look at the company, don't look at the colleagues, look at yourself. This is a travel agency example. There are hundreds and hundreds of examples. This is the meaning of proactive. Like this. Granddaughter. Very good.
It was awesome. It's very good. It was very effective and helpful for us. This class is actually needed. The first time I'm taking these classes. The training course was very good. Asif did a wonderful job. Training was fantastic and Mr. Asif has presented very well.
It.
If these are God's chosen people then God chose them to test the rest of us.
