“Do me and my team act as if employee engagement & customer engagement are linked or disconnected?”

15 Nov 2024 · 1 min

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0:33

Short YouTube excerpt (single speaker) by Bill Gallagher asserting that employee engagement and customer engagement are inextricably linked; he frames employees as customers and criticizes companies that prioritize external marketing stories without first assessing whether employees feel positively about the organization.

Chapters

We have to understand that today employee satisfaction or employee engagement and customer engagement are actually inextricably tied to one another. Yeah. Employees are your customers today. And so I think that, you know, companies have over indexed marketers, you know, perhaps too over indexed on the external and the, the, the, the story that we're going to tell of great customers and how much they love us and not done the work to say, wait a second, do our employees feel that way about us?