Having interactions with your team is the only way you can communicate to them that they MATTER!

4 Apr 2025 · 0 min

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0:29

Short YouTube leadership excerpt (Bill Gallagher) arguing that 'mattering' is communicated through everyday interactions. The speaker emphasizes that mattering occurs in moments and that leaders should optimize the interactions they already have — this is a learnable, measurable skillset that can be scaled across an organization so all leaders can make people feel valued.

We find in our research that mattering comes through interactions. Mattering happens in moments. I mean, and so as a leader, one of the most significant things you can do is optimize the interactions you already have. This is not about adding more to your plate. This is a skill set that we can learn, we can relearn, we can hone, we can measure and you can scale. By ensuring everybody knows these skills, knows the outcome across your organization, anybody who leads, anybody, you can scale these skills.