Bill Gallagher on showing up prepared so you don't snap at people. He works to leave everyone better off after talking to him, takes it seriously enough that his wife calls him out when he's curt, and sees it as core to leadership.
It's, it starts with a thought. It truly starts with a thought. And when I go into a situation where I am curt or short with someone or it's because I didn't prepare myself for that and I didn't allow myself to, to be. And I kick myself now being the guy that I am now, you know, because my wife calls me on the carpet all the time. You didn't sound too self help on the phone with that customer service person. And you're right, I didn't. I didn't. You know, that's the thing. It's leaving the impression of increase. Leaving people better off than when you first engaged with them. And that's where the focus of mine has been. Am I having a charismatic attitude to someone? You know what I mean? Am I being uplifting to someone? And you have to constantly be on guard for that.
