The power of clear, thoughtful questions can't be overstated. #scalingupbusiness

18 Oct 2024 · 1 min

Watch on YouTube

0:52

This content was created by Bill Gallagher. This content was uploaded by Bill Gallagher. This is a YouTube clip titled "The power of clear, thoughtful questions can't be overstated. #scalingupbusiness" (posted 2024-10-18). The excerpt is a single-speaker spoken segment (labeled SPEAKER A) offering sales and customer-engagement advice: use targeted, helpful questions delivered by project managers, engineers, or product experts to stimulate customer dialogue, uncover opportunities, and improve company understanding across roles (sales, drivers, installers).

Chapters

If you arm them with just a few helpful questions that are going to bring out some really cool and interesting opportunities from your clients and stimulate helpful dialogue, it really changes the game and your overall results. Because frankly, you know, most people don't want to talk to salespeople. But if you've got a project manager, an engineer or product expert who's there to help you fix a problem, then they're happy to talk to you. And a lot of sales opportunities and a lot of great conversations are missed because that's not targeted in a helpful, thoughtful way. So if you can arm your special teams groups with some good questions to talk to the customers, I think it's going to help your company get your arms completely around that customer at all levels. Sales, drivers, installers, et cetera.