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Bob London's videos and podcasts

656 items

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Don’t go to another holiday celebration without reading these listening tips. Your loved ones will thank you.

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boblondon.co

Don’t go to another holiday celebration without reading these listening tips. Your loved ones will thank you.

BobLondon.co

boblondon.co

What’s your customer’s love language? Disruptive questions will tell you. (from ChurnZero)

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boblondon.co

10 Secrets of Radically Authentic Discovery (brought to you by Catalyst)

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boblondon.co

My interview with Insightly: How to Teach CSM & Sales Reps to ask Disruptive Questions (then just $TFU)

BobLondon.co

boblondon.co

10 Secrets of Radically Authentic Discovery (brought to you by Catalyst)

BobLondon.co

boblondon.co

What’s your customer’s love language? Disruptive questions will tell you. (from ChurnZero)

BobLondon.co

boblondon.co

My interview with Insightly: How to Teach CSM & Sales Reps to ask Disruptive Questions (then just $TFU)

BobLondon.co

boblondon.co

My interview with Insightly: How to Teach CSM & Sales Reps to ask Disruptive Questions (then just $TFU)

BobLondon.co

boblondon.co

Q: What do you call 8 Caucasians in a conference room in Sterling, Virginia discussing how to market a product to millions of Africans?

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boblondon.co

Q: What do you call 8 Caucasians in a conference room in Sterling, Virginia discussing how to market a product to millions of Africans?

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boblondon.co

Your customers don’t want to meet. Here’s why.

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boblondon.co

Your customers don’t want to meet. Here’s why.

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boblondon.co

Your customers are churning & they don’t show up to your meetings. Here’s the #1 reason why.

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boblondon.co

Your customers are churning & they don’t show up to your meetings. Here’s the #1 reason why.

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boblondon.co

“New Starbucks CEO will work monthly shifts in stores” per The Hill

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boblondon.co

“New Starbucks CEO will work monthly shifts in stores” per The Hill

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boblondon.co

World: “You should write a book!” Me: “Um, no.” Here’s why I chose to publish an online course instead.

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boblondon.co

World: “You should write a book!” Me: “Um, no.” Here’s why I chose to publish an online course instead.

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boblondon.co

Here's a 5-second empathy test for you

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boblondon.co

Here's a 5-second empathy test for you

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boblondon.co

Want to know the most costly mistake we make in conversations with customers & prospects?

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boblondon.co

Want to know the most costly mistake we make in conversations with customers & prospects?

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boblondon.co

Meet the Three Customer Success Leaders Just Named “Honorary Chief Listening Officers”

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boblondon.co

Meet the Three Customer Success Leaders Just Named “Honorary Chief Listening Officers”

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boblondon.co

The “Giver” approach to customer convos (channeling Adam Grant)

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boblondon.co

The “Giver” approach to customer convos (channeling Adam Grant)

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boblondon.co

Taking Listening Lessons from a Chatbot

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boblondon.co

Taking Listening Lessons from a Chatbot

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boblondon.co

Winning, keeping & growing customers starts with customer discovery & listening.

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