Bobby Petitt shows how Evenflo, a service-scheduling platform, fixes three shop problems: morning bottlenecks that overwhelm advisors, recall overload that wastes capacity, and end-of-day dead time. The platform spreads appointments throughout the day, limits recalls by parts availability, and uses texting to fill open slots, letting shops run more cars with better service.
Here are 3 things you're letting slow your shop down because you don't know that there's a solution for it. Number 1: morning bottlenecks. Everybody sees it. 9 o'clock rolls around, 8 to 10 customers roll in, your advisors get buried, takes them a while to get the cards written up, your techs are standing around waiting on the write-ups, and it's not even 10:30 until you're caught up. Well, Evenflo fixes this. We spread those appointments across the day, control how much labor actually hits each one of those time slots, and then we balance quick work versus heavy work. So instead of a traffic jam at 9, you get a steady flow from open to close. Number 2: You are letting recalls blow up your shop. Recalls get ugly. Everyone books them at the same time. Parts aren't always readily available. They eat up capacity, but they don't really drive up profit. And suddenly all your paying work, it's getting pushed away for some 3/10 reprogramming recall. Evenflo gives you control over recalls instead of letting them control you. You can limit how many recalls per day, you can restrict them to certain times, you can gate them by parts availability, and we can even push them to slower periods of the day. So recalls stop clogging up your prime hours and they start filling your dead zones. Number 3: dead time at the end of the day. Shop is slammed busy in the morning and then 3:30 rolls around, crickets. That's not a staffing issue, that's a distribution problem. Evenflo smooths demand across the entire day. Actively, we hold back some early demand, push work into later time slots, and then we use outbound texting to fill open capacity. Texting turning hours later in the day and your advisors aren't overwhelmed in the morning and then standing around with nothing to do in the afternoon. So you want the blunt truth? You don't have a demand problem. You don't have a staffing problem. You have a load management problem. Most dealerships are just trying to solve it manually, and unfortunately there's just too many variables between tech skill, job length, show rates, parts delay, recall volume, and about 20 other things. Evenflo just does that math in real time and enforces it through the schedule. So I'll get to it. What is Evenflo? Evenflo is an intelligent service scheduling software that thinks like a good service manager does. We load the shop based on technician hours of availability and efficiencies. We balance the schedule by moving those appointments from those high capacity times to times when you have less demand. And in doing so, we allow you to work on more cars per day, have more time in between cars to do better inspections, and have more time to take care of your customers. Everybody wins. So I guess the next question is, when can I show you more?
