An Example Of GREAT Customer Service

Good customer service is hard to find these days. I recently had an experience where someone gave great customer service and it makes me grateful for that person and I wanted to share that with you. I was on a sunset tour in Key west and our boat captain and pulled away from the dock and got a phone call that there was a couple waiting for a tour that had been overbooked. He at first thought about how he could deal with the situation and he remembered calling the people. He actually admitted and remembered that they called him about 9:30 at night just as he was going to bed and he thought he would write it down in the morning and he forgot and he admitted it wholeheartedly. He didn't try to put the blame anyone else. So what he did was really spectacular. He called another boat captain from a competing company, his competition, and told them what had happened, that he overbooked the tour. He told the captain of that boat if he could take this couple out on their tour that he booked, that he would pay him whatever he wanted, even if it was more than what that couple paid him for the tour. He offered great customer service and I noticed, and I want everybody else to notice, that good customer service still does exist, even though it's a little harder to find. So kudos to you, Andrew. And if you're ever in Key west, check out Andrew at Key West Sunset Tours and tell him what a great job that you already did with customer service.

I'm Donna Savelle on campgroundscounting.com Please follow us on Facebook and Instagram. Make sure you check out our blog and our website link below. Subscribe to our YouTube channel and hit the bell to be notified to contact me, email me.