Short YouTube transcript in which Donna Genie and Andrew recount an example of standout customer service during a Key West sunset boat tour. The boat captain realized he had overbooked a couple, admitted the mistake, and arranged for a competing company to take the couple—offering to pay whatever fee was required—so the customers still received their booked tour. The speakers praise the captain and promote Andrew/Key West Sunset Tours.
Good customer service is hard to find these days. I recently had an experience where someone gave great customer service and it makes me grateful for that person and I.
Wanted to share that with you.
I was on a sunset tour in Key west and our boat captain pulled away from the dock and got a phone call that there was a couple waiting for a tour that had been overbooked. He at first thought about how he.
Could deal with the situation and he remembered calling the people.
He actually admitted and remembered that they called him about 9:30 at night just.
As he was going to bed and he thought he would write it down in the morning and he forgot and.
He admitted it wholeheartedly.
He didn't try to put the blame on anyone else.
So what he did was really spectacular. He called another boat captain from a.
Competing company, his competition, and told them.
What had happened, that he overbooked a tour. He told the captain of that boat.
If he could take his couple out on their tour, that he booked, that.
He would pay him whatever he wanted.
Even if it was more than what that couple paid him for the tour.
He offered great customer service and I.
Noticed, and I want everybody else to.
Notice, that good customer service still does exist, even though it's a little harder to find. So kudos to you, Andrew. And if you're ever in Key west.
Check out Andrew at Key West Sunset Tours and tell him what a great.
Job that you already did with customer service.
I'm John Abourdeau with tyopaccounting.com Please follow us on Facebook and Instagram. Make sure you check out our blog, our website from the link below. Subscribe to our YouTube channel and hit the bell to be notified when we post. To contact me, email me adonna counting dot com.
