A short spoken piece by Donna Genie recounting a personal anecdote about exceptional customer service at King's Company, a family-owned lumber broker in Girard, Ohio. The speaker highlights an employee, Bo (Beau) Velo, who spent about 15 minutes helping a caller who had dialed the wrong number—demonstrating above-and-beyond customer service and the company's customer-focused culture.
Customer service is so important, and we always hear a lot of stories say you just don't see it anymore. When I was in college, I was interviewed and worked for a company called King's Company. They were in Girard, Ohio, and they still exist today, probably because of their great customer service. This is a small family owned company and they sold lumber. They were lumber brokers. They made it their job to make sure their customers were well taken care of. And there lies the premise for our calculated moves today. One of our partners there, Bo Velo from Ohio, phenomenal guy. And he answered the phone. So Beau answered the phone with his happy little smile. And whoever was calling called the wrong number. Now, we didn't know this. Bo was on the phone for about 15 minutes talking with the person, finding out who they were, what they did. He actually was helping them figure out who they could call to get where they were trying to get to, because obviously they had the wrong number. Bo went above and beyond to a guy who was not a customer. He was just putting out the spirit of customer service.
