Short YouTube talk by Donna Genie advising park owners to stop performing low-value operational tasks (janitorial, landscaping, maintenance) and instead delegate them. Emphasizes owner-visible guest engagement, documenting procedures (e.g., gas/water cutoffs) so staff can handle them, and focusing on revenue growth and long-term park value.
It's a new year and a new you. So let's take a look at your duties and make sure that as a park owner, you're not doing things that are well below your pay grade. We want to make sure that as a park owner, you are in charge of keeping the guest experience and quality high and that you're having a great time doing it. Your guests will be able to see that. So for me, I want a park owner to be out greeting customers and guests, talking with them, enjoying what they do. They got into this business for a reason, and we want to make sure that that quality shows through to your guests. If you are a park owner and you are doing the janitorial work, the landscaping work, you're cleaning out the bathrooms, cleaning up the cabins after overnight stays, if you are the only one who knows something like where the gas cutoffs are or the water cutoffs are, you've got too much on your plate. We need to make sure that you delegate some of that work that is written down so that somebody else could figure it out if they had to, that your time is used for the best purpose. So shed some of those administrative tasks or tasks that are well below what you should be doing as the owner of the park and make sure that you're focused on growing the revenue of your park and growing the value of your park in a long term perspective.
