Unlocking the Secrets of a Winning Company Culture for Your Studio

17 Aug 2023 · 1 min

Watch on YouTube

0:57

Donna Genie (YouTube video) advocates for intentionally-designed company culture in small businesses/studios. She emphasizes that every organization has a culture—either intentional or accidental—and urges owners to define whether their culture is friendly or formal. Practical guidance includes instructing staff to greet guests, be genuinely friendly, and act with purpose rather than merely occupying a paid position.

Chapters

Every organization has their own culture. Whether it's on purpose or by accident, they have a culture. What is your culture like for your business? Is your culture a friendly culture? Is it a formal culture? Do you expect that your staff will do the same things that a business owner would do? Or are they just paid by the hour to be a warm body and be a placeholder in life? Make sure that you are on purpose with your culture. Culture in your small business. It is the first thing and the last thing that every guest will see. Are you friendly to your guests? Do guests come in and just meander about in your business without ever being acknowledged by your staff? Or is every staff member told to make a good day for your guests? Make them notice you, say hello, be genuinely friendly.