Donna Genie addresses the common client complaint that their CPA doesn't return calls. She argues that non-responsiveness often stems from firms running inefficient or low-fee practices that don't free up staff time, and advises clients they may need to pay higher fees to get responsive service.
Why won't my CPA call me back? This is a common thing I hear in the industry. Many people say, you know, I'm working with an accountant, but they never call me back. They never give me the information or answer my questions. And what people are usually saying is, they're just not there for me when I need them. If you need somebody who's got your back, it may be time to reevaluate your relationship with your accountant or your cpa. If your CPA is not calling you back, I'm going to tell you, our industry has a lot of people out there who are running a tight ship, we'll say, but that tight ship is the wrong ship. And that means that many CPAs are cheap. And if they're cheap, they may not have progressed their systems enough to free up their time to be able to make a return call to you. And more than likely their fees are too low and you're not paying enough. I know you hate to hear that, but CPAs have a really tough time advancing forward. Sorry to say, but you're going to have to pay more. If you want somebody who will be responsive. It may be that you're going to have to add a little money to the pot to get what you really want. If you're paying low fees and expecting that CPA to call you back and spend time with you going into that.
