The Power of Empathy: How it Drives Sales and Builds Success

14 Feb 2024 · 1 min

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0:32

Short YouTube talk arguing that genuine listening and empathy—hiring empathetic people, helping proactively without expecting immediate returns, and institutionalizing those behaviors with processes—naturally increase sales and long-term success. The speaker frames empathy as a core personal and organizational practice that compounds over time.

Chapters

Listening more genuinely or, you know, seeing what you can do proactively to help somebody, and it just becomes a muscle. And then, you know, you aren't doing it with an ulterior motive to get more sales. But, like, if we hire people who are genuinely empathetic and helpful, they get more sales. You just, that just, just happens. So I'm sure you've realized this too. You just add value to a lot of people. Hopefully it comes from a good place. And then you become faster and better at adding value. You build, build processes and systems to, to do that. So I think it's core to who I am.