Business teams ignore feature ideas that only describe user problems. Add a headline that shows how the problem hurts both users and the business. That's what gets prioritized.
Why your software suggestion is being ignored, example 677. Business teams might ignore your suggestions because of the feature descriptions. A description of the user problem is good, but it doesn't say why anyone in the business should care and why they should prioritize this. What you need is a clear headline that includes a statement about the impact. The impact should make it clear how the problem hurts both the user and hurts the business. Which one is the business more likely to support?
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