A leader demonstrates mirroring: repeating back what colleagues say, emphasizing key points, and praising successes. This reinforces information and encourages continued high performance.
There's a very simple yet highly effective technique that great leaders consistently use. And yes, I am using the bathroom to demonstrate this because there's a mirror in here. It's called the mirroring technique. Repeat back what you're hearing from your colleagues to emphasize the points of significance and make sure you add in all of the great job elements that are in that conversation. Highlight the successes because praise brings about persistence.
