A customer service technique that turns inconvenience into delight. When a review might cause delay, staff expedite the order and call an hour later to announce it's ready ahead of the original ten-hour promise, exceeding expectations.
We want someone to review your order, but if it's an inconvenience, please tell us and we'll expedite it immediately for you. That's how you address the tinge. Then here's the magic. You prepare the order just as you did as quickly as possible, but now an hour later you call a customer and say, hey, we have wonderful news. We said we get it done in 10 hours. We're able to expedite. It's been reviewed. It's perfect. It's ready to go. We're ready early for you, and your customers will be blown away.
