This MSP went from 22K to 105K MRR. This is How...
30 Jul 2024 · 3 min
Podcast interview (July 2024) with Brett Gallant of Adaptive Office Solutions (Atlantic Canada) describing his journey scaling an MSP from about $20K MRR to over $100K MRR. He discusses shifting mindset from a ‘pretend’ break/fix technician to a managed services model, overcoming self-doubt about pricing, joining a seven-figure scaling program/community, and achieving both financial growth and improved work–life balance.
Okay. My name is Brett Gallant and I'm from Mirror Machine, New Brunswick. My company name is Adaptive Office Solutions and we're in the the east coast of Canada, Atlantic Canada. So when I think about scaling my company and why I decided to dedicate some energy towards scaling, really I, I recognized what I was doing. I was an msp. I really wasn't an msp. Truly I was a pretend MSP and I was spending a lot of time trying to be the hero for everybody. If, if somebody needed their, their residential computer fixed, I was there. I was doing subcontract work for debit machines. Hey, 15 minutes, I'll go get it. I was chasing pennies and not getting any results. I was spending a lot of time and I was looking for a work life balance. I originally looked at seven figure a year before and I was interviewed and I was considering it but it wasn't, I felt like it wasn't for me at the time. But not even a year later it was tugging on my heart because I knew I needed to make a change and I knew I needed to be surrounded by a community that could elevate me to the next level. And when I made that decision, it was the best decision I made. Some of the self doubt and fears that I had, classic, you know, overthinking or thinking that it's not possible. I struggled with selling managed services to clients at $10 a seat or 20 and thinking that no one will ever want to invest in that. So I had a lot of self doubt on what was possible and what I believe was possible. And so with a lot of self growth and looking at what was needed in today's society, in today's world with the risk and threats that are out there, I made that decision that I needed to surround myself with a team, a community of experts. So what I've seen from results in the program is not just financial results because we can measure success on finance, but we can also measure success on what it's done for my life. Now the most incredible thing, what has happened when I came into seven figure, I was at a little about 20,000m and today I'm over 100,000 mrr. But it's not just that I had the ability to scale my business, to invest in more people around me, growing my team and now the breadth that couldn't get out and go for a hike. I love to go out and walk and get out. I couldn't even put myself first. Now I'm putting myself first because I have the revenue and the plan to support me. So what I would say to someone that's on the fence for joining the program. Listen to your gut. If you're looking at this, you're being called to it for a reason. And every time in life, we're presented with an opportunity and. And you have to think, okay, I can take a step forward or I can stay. Great courage comes and great results come when you take the courage to take that leap of faith and invest in yourself, invest in your business, invest in your family, invest in your community, too.
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