Jason Hancock Customer Testimonial | Beyond Roofing

Before they did the roof, we had another couple of rainfalls, and then this— the rain started pouring into the window. So I called Keith like probably on the Monday, and he had guys out to repair that one kind of dip by the Thursday. And then we had a couple more rainfalls after that, and no water was leaking in. And then we did the foam, and, uh, we've had even rainfall this year, and there's been no signs of, uh, any kind of leakage. So, uh, yeah, I feel like, uh, the product has worked so far. So my name is Jason, and I learned about Beyond Roofing, I think it was 2024, 2025. Uh, I had reached out to multiple roofing companies because I had a flat roof, which was a unique fix. The reason I went forward with Beyond Roofing was because Keith, who would have been the sales rep, I think, he had walked me through the process. He was very articulate, very informative, whereas all other companies that I dealt with were like, they gave me basic information. I think I reached out to 6 and only 2 gave me like actual quotes back. And then Beyond Roofing went beyond and above and beyond to walk me through the process and what it looked like. And I had a lot of concerns because it was a new type of roofing, but I found that Keith was very responsive to my concerns. He even came down to my workplace to walk me through what the process would look like, what are the risks, what are the benefits. Oh, that's a great question. So I bought a house in 2023, and then I bought the other side of the duplex in 2024. And, uh, it was a slow, uh, low pitch roof, I think. Sloped. Low sloped pitch roof. And on the one side, the previous owner had done shingling, which I guess is a big no-no. My home inspector pointed that out, but he said it, you know, Everything looked good from his camera. I would say fast forward 8 months when we got that heavy rainfall in 2025 where it was just nonstop, and then we had a freeze and I noticed some ice, ice forming just below the soffit or just kind of in towards the house. And sure enough, I had a friend who's a roofer go up on the roof and he noticed that the roof was starting to cave. In that one area. So I had, at that point, he had walked the roof and said, yeah, it's probably a good time to start thinking about a roof. So I had started gathering quotes. That would have been March or April. I started gathering quotes and the quote ranges were like $25,000 to $50,000 or $60,000. Some, some companies were like, we have to bring in a boom truck so we can get the supplies onto the roof. And I was just like— What in the world? Like, how does anyone afford paying for a roof? So I kept shopping around, and I don't even remember how I came across Beyond Roofing. I think it was the— I asked ChatGPT or Copilot to scan for like really good reviews, and Beyond Roofing came up. And, um, in those conversations, I started to discover that Beyond Roofing offered a, a different solution that most companies aren't offering, which was the foam roofing. And So I started looking at it, started asking the questions, and Keith had, Keith had walked me through that process. Before they did the roof, we had another couple of rainfalls, and then the rain started pouring into the window. So I called Keith like probably on the Monday, and he had guys out to repair that one kind of dip by the Thursday. And then we had a couple more rainfalls after that, and no water was leaking in. And then we did the foam and we We've had even rainfall this year and there's been no signs of any kind of leakage. So yeah, I feel like the product has worked so far. I asked my tenants, like, after they were done the product, did you know they were here? And the tenants had no idea because they were quick in and out. And, you know, there wasn't garbage all over the lawn. It was like they had never been there. When it came to spray foam, what I was worried about was a couple things. The first thing was I didn't know anything about spray foam, so I didn't know if it would protect my roof because it just wasn't— it's just not something commonly used in Canada at this point. And so I had people, I had talked to a few people, and obviously some other roofers were, you know, didn't know enough about it to give me information. Other roofers were like, yeah, I've heard about that stuff. You should probably just stick with what's, you know, what's common. So that was one concern. Another concern was, you know, what do they do with the rotting wood underneath? Like, do they rip it up and then they spray foam after the fact? What happens to that? And so that was my second concern. And then my third concern was, you know, what if it doesn't work? What if there's damage done to it. And I found like Keith was very upfront with me about all those things, and he walked me through the process. He even told me, you know, which was interesting to learn, was that the top of the coating is sugar-based, so sometimes birds will pick at it. So he was very, he was very upfront with me about the, the risks but also the benefits. And then he also had discussed warranty, which was attractive as well at the time. So yeah, I think he addressed all my concerns, and I never felt at— I didn't feel he ever was trying to sell me the product. I felt like he was actually just trying to relate to my concerns and talk to me about how this is still beneficial. Who would I recommend go with Beyond Roofing? for their spray foam product? I think anyone, especially in Calgary, who has that low pitch roof, because the— I mean, first off, the cost for the traditional, like, tar is so expensive, and it relies on people that maybe aren't as experienced, which means there's more risk of leakage. So I would say anyone with a slow pitch roof. I'd say even landlords who— Obviously are within a tight budget, so I would say new folks that are new to this game that have bought rental properties and just need to find credible roofing companies that will take care of them. The experience with Beyond Roofing from start to finish was incredible, even up to today where I had recently purchased my primary and I had some concerns about what I was seeing on the roof. I reached out to Keith, and within 2 days he was here, checked the roof, and he didn't try to sell me a product. He said, no, it's looking good. You're probably good for 7 to 10 years. So for me, Beyond Roofing is all about customer service and not trying to get me to buy a product.