Painting Business Owners: Check out our awesome NPS bonus structure! #FinancialSuccess

Most of the, the roles, sales reps and project managers who are incentivized in the gross profit managers, VP president who would be not only tasked with the gross profit, but really the net profit. They're not just delivering a, a high margin on the job site, but they're tasked with managing the overhead that's required to get that margin. Everyone is allocating a bonus towards net promoter score, but there are different roles. Some of them are on gross margins, some of them are on the net margin. Everybody's tied into NPS.

NPS is just simply one question, 1 through 10, 9 and 10 being promoters that they'll, they'll recommend you to friends and family. Is that just a question? that the crew lead or production manager asks at the end of the job? How did that process work?

We like to have it be a little bit removed so we get honest feedback. I'll just say there are a couple of client satisfaction datasets that we have that we're always watching. So if you did 100 jobs and you got 10 surveys back and they're all 10s, no one's getting a bonus. You're like, oh, that's great. They're all 10s. Yeah. You have 10% coverage. That's not a real number. You need at least 60 or 70% coverage for it to be a real number. There's no secret sauce to it. It's picking up the phone, sending text messages, sending emails until you get to the coverage mark.