Painting Business Owners: Master exceptional customer service with new clients.

from the sales process, you could do a thank you note here. For example, when they sign the proposal, Zapier sends a handwritten thank you card or just having like a onboarding process that's set up so that right when they sign that proposal, they get the next steps email with invoice for the deposit that you charge. Say you charge a 40% deposit, there's an invoice already created. So it just makes you look more professional. If you have your stuff together, you have a process for this. You've done this before. Instill some confidence. You have a next step email that says, hey, thanks for signing up. Here are the next steps in your project. First step is please pay your deposit invoice. Second step, please provide your colors. And maybe you have just using Google Forms or something like that for them to fill out their colors. And then step 3, our production manager is going to reach out to you next week to schedule you on the calendar. Basically a next steps email that's sent out automatically once that proposal is signed. Again, either using Zapier, like if you have a Pain Scout proposal that's out, use Zapier to create that next steps email sent out from your Gmail account or something like that.