Daniel Coyle's research found that one 19-word phrase transforms feedback: "I'm giving you these comments because I have very high expectations and I know that you can reach them." It works because it signals belonging while holding people to high standards.
Hi everyone, welcome to another PinkCast. We all know that feedback is important. If we're gonna get better at something that matters, if we're gonna make progress, we need information on how we're doing. But what's the best kind of feedback to give, especially when many people don't take criticism all that well? In his book, The Culture Code, Daniel Coyle offers an answer. He cites a large study of teachers giving feedback to students. And that study found that 19 words, just 19 words, had a dramatic effect in boosting performance and effort. Those 19 words were, I'm giving you these comments because I have very high expectations and I know that you can reach them. Why did that work? Well, it builds trust, it signals belonging, and it combines high standards with the assurance that people can reach those standards. I'm giving you these comments because I have very high expectations and I know that you can reach them. The researchers call it wise feedback, and that's something all of us could use a little more of in our lives. Thanks for watching The Pinkcast.
