In a Texas airport garage where 10-15 people lose their cars daily, travelers explain why they forget where they parked. Alphanumeric markers don't stick in memory when you're already overwhelmed by the airport experience.
There are over 5,000 public airports in the U.S. and at least 20 million parking spaces provided by them. So finding your car can be a frustrating nightmare. In this Texas airport garage alone, an average of 10 to 15 people lose their cars every day.
There's sometimes where our guests, they have no idea Zero.
Uh, can you help me out? We parked in level 2.
Right now, it's confusing. Been up since 4:30 in the morning, and where's the car?
See, we're on row B. Oh, no. And it says row C, but it didn't go up to level 2. When you pass this, let me see if it's in the next level.
It's amazing how many people look lost.
I'm calling for help. My day's been good.
I've been able to get a lot done.
I've been fine up until I got to the parking lot. Now I'm like, I'm ready to get out of here.
So what do you think's gone wrong with those folks? It goes back to when they arrived at the airport, that they had 50 other things going through their mind instead of remembering where they parked. Right.
So they were a little overwhelmed. They didn't have anything to kind of hook onto their memory, and suddenly they're back in the airport parking garage and they're lost.
Office can help you.
I don't know where my car is.
The staff here regularly has to hunt for lost cars by driving around and around and around the parking lot.
Frustrating and embarrassing. Oh, oh, we found it. We got it. I actually thought I was on that side. Well, I'm on the right. I thought I had a maroon car. I have a blue car.
How helpful were the numbers and letters when you pulled in here?
G-L— They weren't because there was nothing to catch my attention when I left.
