Daniel Rosen shares what to do when credit repair customers get angry. He covers when to refund, how to avoid chargebacks, and why refunding fast might actually help your business instead of hurt it.
Hey everybody, it's time to go live. So join me now on this live. Come on, join me on this live. I am so happy to be back home. I was traveling all last week with Keenan. He's back there in his little office somewhere. Anyways, we were at this training in Austin, Texas. We were at this training to learn how to become better leaders. Also to learn how to better serve you, the most important people in our world. That's you. So anyways, thanks for hopping on this live with me. I'm hopping on real quick from our credit repair cloud offices here in sunny Venice Beach, California. And by the way, if you are here with me right now live, drop me a hashtag live down in the comments. Come on, do it. And if you're watching the replay later on, drop me a replay. It's very important to me that you do this because then I can see who is here. Okay? I can also answer your questions. So hashtag live or replay. Anyways, today I want to answer one of the most important questions that every single business owner has to face. How do you handle an angry customer? We all have to deal with them, right? But if you are a new business owner, especially in a service based industry, you need to pay close attention and be very, very careful. Sometimes it's an angry email, sometimes it's a rude comment, but more often than not, the customer gets upset and there's nothing you can do. And there's only one word on their mind and that word is. Refund. That word. And that word can be terrifying, especially when you're a new business owner and especially when you, when you need that money to eat. And I'm sorry to break it to you, but no matter what you do, you know what, that customer that wants their refund, they're probably going to get their money back. So as a business owner, it is very important for you to know exactly what to do in situations with angry customers. And more importantly, you need to know what not to do in those situations. That's why in this week's episode, I am going to explain all the terrible mistakes that I made when I was first starting out with our business. Arguing with customers, avoiding customers, delaying refunds. Yes, these mistakes, they are really, really embarrassing to admit, but I learned a lot from them. And if I can help you to avoid making the same mistakes that I made, then I know I've done my job in this very important podcast. And I'm also going to talk about when to give refunds. I'm also going to talk about how to Avoid chargebacks and how to protect your your reputation, which is more important than anything. Now, it might sound crazy now, but by the end of this episode, you are going to agree with me when I say refunds. They actually can be good for your business. So tune into the full episode to learn all my secrets to dealing with angry customers, refunds, trust, chargebacks, etc. Okay? You got to see this. If you are in business, you do not want to miss this episode. Okay? Now, if you're watching me right now live in our Facebook community, my team, they're going to drop the link to YouTube so you can go and watch it right away. And if you're watching me live on YouTube, the link is going to be right over here in the show description. And if you're watching this live on Instagram, go and check out the link to this week's show in our bio. Okay? And if you're not already, be sure to subscribe and turn on notifications so you don't miss any of the secrets that I share each week on the Credit Repair Business Secrets podcast. I mean, I give all the secrets. I explain how to remove anything you'd ever want to remove from a credit report. I have done a podcast episode on it. I do this podcast every, every single week. I'm going to reveal more secrets next week, more secrets the week after that, and on and on and on. So make sure that you subscribe so you don't miss any of these secrets to improving your business. Okay? And if you want me to mentor you as I hold you by the hand and help you to launch your very own profitable credit repair business, then go to creditherochallenge.com and sign up today. Because in the challenge, it's amazing. It's our best training we've ever created. If you join the challenge, which actually starts next week, you're going to have live training, you'll have mentorship, you'll have a lot of fun, and you'll get certified in disputing. So what are you waiting for? You want to join the. If you haven't done it yet, you got to join the challenge before the doors close. Otherwise you're going to have a long wait until the next one. So the link for that to check it out and sign up now is creditherochallenge.com Anyways, great to be here with you and I will see you again next Tuesday right here for another podcast reveal. Tuesday. Okay? Go check out this.
