STEP-BY-STEP FORMULA To Getting Your Clients Hooked! | Credit Repair Business Bootstrapping

Remember the last time you received terrible service from a business and then you return to spend money there? Again, I bet you don't. And neither do I. So today, I'm going to tell you exactly how to handle your clients right, in a way that gets them hooked on you. See, when I was starting out, I totally messed up and I lost a whole bunch of customers by just being stupid and really naive about launching a business. I had just launched Credit Repair Cloud, and I couldn't afford a customer service staff. I couldn't afford anybody. I had no staff. I had to be the entire staff myself. And I learned through my own failures and through trial and error just how important a great customer service is. So if you want to avoid the same pitfalls that I had without having to hire a full staff, then you better stick around.

My name is Daniel Rosen, and welcome to Credit Repair Business Secrets.

Okay, before I dive in, if you are new to my podcast, be sure to click to subscribe and turn on notifications so so you don't miss a thing. And if you want me to hold you by the hand as you launch your very own credit repair business, go to creditherochallenge.com where I will walk you through the proven process that has created millionaires and changed thousands of lives. That is creditherochallenge.com oh, and one more thing. I keep hearing how many people love this part. This is a new part of the podcast. Every episode, I am featuring one of our credit heroes who has shared their exciting successes inside our Credit Repair Cloud Facebook community. And I do this so that you can see firsthand what real people are doing as they launch and grow their credit repair business. So today's spotlight is on Anna Demar. And Anna just started her credit repair business only a couple months ago, right after getting her loan officer license. And after just one month, she already had more than 30 credit repair clients. And that gave her the chance to invest in office equipment to start to make her life easier so that she can scale her business even faster. And I am so happy for you, Anna, and I can't wait to see what you do in the first couple months of 2022. Our amazing community of credit heroes has just passed 25,000 members, and together, there is nothing we can't accomplish. Okay, let's get into this. When Credit Repair Cloud was brand new and I was dealing with all the clients and leads for the first time all by myself, I would be sitting there alone in my sad little room, living on Top Ramen because I had no money I didn't have any money to hire a team. And so for the first customers, I would pretend to be the entire team. I would be Phil on sales and Tammy on support. And you know what? All my customers hated me. They hated me. Well, they hated Tammy the most. But it just, I wasn't doing it right. I couldn't understand how to give them the attention and the follow up that they needed. And by the time they came to me with any problems that they were experiencing, it was too late to put out the fire. It was too late because I already had them boiling mad at me. What I discovered was that I had been doing everything backwards, especially when it came to servicing my customers. I learned the hard way that there is a step by step method to building a loyal following of paid and happy customers who rave about you. So here's what you need to know. The very first tip that I'm going to share with you. It's going to seem like the opposite of what you think you should do when starting to build your client base. Now, before you start trying to sign up lots and lots and lots of clients, wait and slow down. You don't want to treat this part like a race, not at the beginning. Why? Because when you're just starting out, quality is king. And the more careful you are about how you treat those first customers and, and really how you treat all customers, the faster you're going to get to where you're going. Here's why quality is better than quantity. I have coached thousands of entrepreneurs from zero to success to millionaire and beyond. And I have interviewed the most successful business owners in our industry, including the over 45 credit repair millionaires and that are on my office wall. And I keep hearing this over and over and over from so many of our six and seven figure credit heroes and they all say wait, wait and focus on serving the clients that you already have. And I agree with their strategy because in the beginning the key is, is not to focus on how many clients you can get, but instead to focus on nurturing your existing clients. Give them the best experience and before you know it they're going to be giving you five star reviews and telling all of their friends about you. And that is how you really grow a business. Now the next thing you need to know is is automations are your best friend. Whether you've already quit your 9 to 5 or if credit repair is still your side hustle, you may want to think about implementing some level of automation into your client experience. And I hear this same story all the Time someone has launched their new business, they've gotten a little experience under their belt by throwing fixing their own credit and helping a few family and friends. And then they start to sign up some real paying clients. But they immediately get overwhelmed with the day to day work. So the clients, they only hear from them when a payment is due or maybe not even at all. And as a result there is no connection, no engagement and the kiss of death for any new business. There's no referrals or five star reviews, which is what you need to get the word out about your business. So how can you avoid that trap? Well, if you set up automations, even very basic ones, you'll be able to follow the exact steps that our millionaires club members use to fast track their way to the top of the industry. When Lasundia Reese, when she quit her 9 to 5 insurance job and started her own credit repair business, she only reached out to her customers when it was time to collect payment. And that wasn't good for her sales growth. But now, now laszundia has automations in place that help her to manage her clients. Which means that Lasandia is now free to run the more important parts of her business while the rest is done for her by robots. Lasandia's automations, they handle things like automatically sending emails to new leads until they turn into paid clients, as well as scheduling and automating consultations, checking in with existing clients and keeping communication flowing by giving clients updates on their credit reports or sometimes just wishing them a happy birthday to keep that relationship strong. And here's another example, pro basketball player turned credit repair millionaire Amber Jones. She uses a lot of automation software like ActiveCampaign and Zapier. And what these programs do is, well, they sync easily to her credit repair cloud account and that's how she's able to enroll and manage hundreds of clients 24 hours a day, seven days a week, even while she sleeps. Now a little extra work on the front end to set up all of her systems. That has paid off huge and made her a massive success. And anyone can do it with just a few clicks of the button. It's actually very, very simple. And millionaires club member Irene Day, also known as credit queen Irene, she has changed tons of lives with the help of her automations. According to Irene, her secret is to follow up with all of her leads constantly. She just keeps following up with emails until they're ready to sign up with her. In Irene's business, what she's done is she has set up an email nurture sequence with active campaign. And what it does is it sends 30 separate emails to all of her leads. And once they book a consultation or become a paid client, then Irene uses a different automation to to manage those new clients. And Irene says that this process of automatically following up is why it's so important for her business to have all the right automations in place. Remember, trust takes time. And you can't build trust with a customer without building rapport consistently over time and showing that you are the expert who who is passionate about helping people to take control of their financial lives. If you follow in the footsteps of our most successful credit heroes and start using automations, you'll be able to scale your business and live out your dream while changing tons of lives at the same time. Now, here's another pro tip directly from Amber Jones and I agree with this approach because because it creates a whole lot of positivity and builds great relationships. She says connect with clients when they are the happiest. So every time you've increased someone's credit score, every time you get a deletion, every time you have punched back at the credit bureaus and collectors and scored a win, that's when you want to make sure that your clients know about it. Now why does this matter to your business? Well, this way your clients will always associate you with positive results and not just with the problems and hiccups that always come up when you're a business owner. And the kicker is that you'll be able to ask for the best reviews and the best referrals when your clients are feeling great. She also says to have a do the right thing policy. When your clients do call with any problems, make sure that you keep the trust that you have worked so hard to earn by doing the right thing. Is the problem a result of your own business process? Did you hire a new employee and maybe something fell through the cracks? Well, if so, be prepared first of all to apologize and maybe even refund a month or two of their service to because nothing is going to cost you as much as a bad review. Now, the bottom line is if you treat your customers with respect and take the time and care to build trust and put systems in place to make sure that they're getting the consistent attention that they need, it's going to pay itself back a thousand times over. And that's it. Really easy, right? And one more thing before I go. If you would like me to hold you by the hand as you launch your very own credit repair business, I want to Invite you to join our Credit Hero Challenge. It's an amazing two week program that gets you certified in disputing, it has live mentorship. You'll fix your own credit, you'll get your first client and what it really does is it gives you the confidence to to launch your business on a solid foundation. Plus, it's a whole lot of fun and it costs less than you'll spend to take your family to McDonald's for dinner. Now, the next challenge is starting in just a couple days, so you want to join before the doors close. Otherwise you're going to have a long, long wait until the next one. So sign up right now@creditherochallenge.com and if you like what you're hearing on my podcast, be sure to click to subscribe so you don't miss any of the secrets that I share each week. And also do me a favor, rate me, review me, give me a thumbs up and especially drop me a comment or a question because I read each and every one of them and I will see you in the next episode. And until then, be a Credit Hero and keep changing lives.

Hey everybody, it's Daniel again, and really quick. I'd like to invite you to join what I believe is the best thing we have ever created inside the credit repair cloud community. And it is a challenge that we call the Credit Hero Challenge. If you're just planning out your business or you're just getting it started and you dream of having a success business of your own so you can quit your 9 to 5 and fire your boss and have financial freedom or so you can add another revenue stream to your existing business. If that's your dream, you need to get into this challenge. We created this challenge to help you to create and launch your very own credit repair business to build a proper foundation for a really successful business. This challenge is going to help you to understand the strategy, the tactics, and all the things you need to be successful at Credit Repair. It really is the greatest thing we have ever built and it will change your life. So I recommend you do it right now. Stop everything, pause this audio, go online and go to creditherochallenge.com that's creditherochallenge.com and and join the next challenge. And there's a challenge that's starting in just a few days. So go get started right now@creditherochallenge.com.