Daniel Rosen walks through how to write a goodwill deletion letter to remove a late payment from your credit report. Get a template, explain what happened, promise it won't happen again, and send it to multiple contacts at the company if customer service doesn't help.
If you have an open and current account that always had a great payment history, but due to an unfortunate circumstance, suddenly has one or a handful of late payments, this is how you go for a goodwill deletion. If you don't already have a goodwill deletion letter template, don't worry, you can download one right now for free at creditrepaircloud.com dispute letters goodwill deletion. You'll want to send this letter to the creditor, asking them very nicely to remove the late payment, and then provide them with a very good reason why the payment was late and why it won't happen again. If the main customer service address doesn't respond or doesn't help you, send it to other departments. Send it to individuals at the company, Google them, look up their LinkedIn, look up their managers and directors, even the CEO, literally anyone, and send a separate letter directly to each of them.
