Richie CottonSenior Data Evangelist, DataCamp · Ask me about data and AI upskilling

How Tesco Surfaces Insights to Stores with #data

Name: How Tesco Surfaces Insights to Stores with #data
Uploaded: 2024-06-20T13:37:18+00:00
Duration: 31 s
Channel: Richie Cotton
Description: Tesco built an AI platform that surfaces data insights directly to store managers, suppliers, and staff in real time so they can act on them immediately…

20 Jun 2024 · 1 min

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Tesco built an AI platform that surfaces data insights directly to store managers, suppliers, and staff in real time so they can act on them immediately. A store manager might learn about a product issue and fix it, or a supplier gets alerted to adjust their delivery.

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And over the sort of the evolution of AI and Genai, we're trying to build smart intelligence to connect all of this back to a product or a store or a category manager or a supplier. And all of these are insights that get surfaced to our operators on a timely basis so that they can act on it, whether it's with the store manager or with the supplier or by changing the sort of the call patterns in our contact center. So that's where we sort of play a role.