A Dubai client with over 200,000 documents turned their paper archive into a mobile chatbot. Field teams now instantly access years of training and operational knowledge on phones and tablets instead of hunting through filing cabinets.
Chapters
There's a big use case for virtual agents. Now. Lots of organizations are very paper driven as well. So I can cite one of our clients based out in Dubai currently, and they have over 200,000 documents that they use for their field team now trying to get through and sift through all of this information, which is rich for the organization. It holds years and years of experiences, learnings and training material as well. Being able to condense that, digitize it, and then present that back in a user friendly environment, usually a chatbot that could be interacted in and pick out the nuggets of information from those documentation again, has become a massively efficient process. And also it opens up that knowledge across the organization in the palm of your hand, whether it's a mobile device, tablet device, laptop, desktop.