0:25
In this brief segment, the speaker outlines a customer‑service strategy for handling orders that have a minor issue, referred to as a “tinge.” The approach begins by offering to review the order and, if the customer finds it inconvenient, to expedite it immediately. The speaker then advises preparing the order as quickly as possible, and an hour later contacting the customer with the news that the order has been completed ahead of schedule—finished in ten hours, reviewed, and ready to go. By delivering this unexpected early completion, the goal is to exceed expectations and leave the customer impressed.
