Dave WordenTriumph Business Solutions · Founder

What All Good Leaders Know (you'll thank me for this one)

1 Jul 2025 · 2 min

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1:37

In this instructional monologue, the speaker identifies a common problem among entrepreneurs called "superhero syndrome," where founders keep all critical skills and knowledge to themselves, creating a fragile, codependent organization. To break this pattern, he advises leaders to shift from doing work themselves to designing outcomes by learning to delegate. He recommends starting with a simple, low‑stakes SOP (standard operating procedure) written on a sticky note or in a few steps, assigning it to a contractor or employee, and observing from a distance while empowering the assignee to improve the process. He emphasizes that the real need is to master delegation, which is achieved by creating many SOPs, preferably as video recordings rather than paper documents, so the learner can see and hear the process. The speaker urges immediate action to document and delegate routine tasks to elevate both the organization and the leader’s own skill set.

Chapters

What I have noticed with so many entrepreneurs is what I call the superhero syndrome. All the talent, all the knowledge for a certain skill or many of the skills is reserved just to me as the business owner. I build this wall or moat around it and no one else does it well. The benefit is, of course, all the talent is with me, so it won't leave the organization. But the other challenge is I can't leave the organization if it causes this weird codependency. And so what we need to do to elevate our organization, but also to elevate our skills, is to stop doing the work and start designing the outcomes. The first thing is to start to learn the process to delegate. Start off with a mini sop, something you do regularly, something that maybe is of low consequence, just to see how you can document it. Can you write it on a sticky note in three or four steps? Can you then assign it to someone else, A vendor, a contractor, part time? Help one of your employees and then observe from afar how they're doing, empowering them to oversee it and also modify it and enhance it over time. Then do the next process. The thing isn't that Your business needs SOPs as much as it needs you to learn how to delegate. And you delegate by creating many SOPs. A little tip here is I wouldn't do by paper anymore. I do by video. Do an explanation via video. Record a process you're doing on the computer all in video, so that the person consuming it can see it, watch it and hear it. That simple. Do it starting now.