The Clockwork system has four levels: Doing (front-line work), Deciding (assigning tasks), Delegation (assigning outcomes and empowering decisions), and Designing (setting vision). A fifth D, Distraction, is intentional downtime. Moving through these stages reduces bottlenecks and lets leaders focus on strategy.
That's all Spanish. What's the question? What are we going to dig into today?
So my question today is in Clockwork, you talk about a 4D mix. What is the 4D mix?
I love the series, I squint at the end. What is the 4D mix? So I believe there's four levels that a business will migrate through and the owners and the leaders of the business. The core level of every business is called the doing level. Actually we're doing right now. This is where you're producing something for the benefit of your client or doing work that supports the deliverable to a client. So the marketing, the administrative work, all that stuff is doing activities. The front line of business. The next level up is called deciding. You've been in. This can become a trap. Deciding is where you assign a task to someone and then when they have questions about the task, they come back to you for your answers. And while in the beginning it's very easy just to give them quick answers and keep them moving along, you're simply giving tasks to people, but you're not giving them control over the outcomes. So they become very dependent upon you and it becomes distracting. You know, all you do is answer questions all day and you can't wait till everyone leaves so you can actually get your work done. Be careful of that. You have to move through that phase, but it can become a trap if you're deciding for everybody. Next level up is called delegation. Delegating or delegation is the assignment of tasks, the assignment of outcomes. It's where you agree with your colleague. This is what we need to achieve and you get us to that point, but you make decisions around how to get us there. And when they do come to you with a question, it's your responsibility to reflect or deflect that question back upon them and make them decide. Make sure you empower all their decision making. Sometimes they're going to make bad decisions. You need to support all the decisions, just not make super risky decisions like, you know, where it puts your business at risk. Then you have to coach them through that, but empower them to make decisions. And mistakes are, okay, okay, excellent. And then the last and the highest level is called designing. Designing is where you have a clear vision and you're thinking futuristically, where's the business going? How can we serve our clients? What do we need to change today to achieve the outcomes we want tomorrow? That's where the vast majority of the entrepreneur's time should develop into this visioning. And then it's choreographing all the resources around you, your people, your clients, even your vendors to achieve that outcome as succinctly, or I should say, as efficiently as possible. That's what the four Ds are.
Perfect.
There's a fifth D. What is it? It's called distraction. And this is Adrian Dorrison, who is the licensee, the sole licensee of Clockwork. She owns a business called Run Like Clockwork. They teach the system. Found this fifth D, and it's actually necessary distraction. It's where you have a break in just doing work. And the big fallacy is to think that people are going to come into your office and work eight hours solid. You, as the entrepreneur, you sure as heck don't. And to expect that of other people's, it's almost like, inhuman. We need to recharge. So it's the conversations we have. It's the Facebook time or whatever. You need those breaks.
Midday wine time.
Apparently my wife does that. I didn't really realize. But we get those little breaks so we can recharge and push forward. So that's what the fifth D is.
