Derek ColeGM, Simmons One Hour Heating & Air · AI HVAC Answers

241. We are ALWAYS ON TIME

28 Jan 2026 · 1 min

Episode

28 Jan 2026 · 1 min

0:00

This content was created by Derek Cole. This content was uploaded by Derek Cole. This is a podcast episode titled "241. We are ALWAYS ON TIME" (content_type: PODCAST) recorded on 2020-09-29. The excerpt is a monologue by a single speaker (labeled SPEAKER A) explaining a contractor/service punctuality policy and customer guarantee: customers choose appointment windows (1-hour, 2-hour, 4-hour, or all-day) and if the technician fails to arrive in the chosen window the repair is provided at no charge. The content appears to be a service/company message addressing common customer complaints about timeliness.

Questions this episode answers

One-hour, two-hour, four-hour, or all-day windows.

The company fixes the unit at no charge.

Chapters

But the number one customer complaint is from a contractor. Be there when you say you're going to be there, right? Show up when you say you're going to show up. Always on time or you don't pay a dime. What does that really mean? When you call the office, you actually have a choice of time windows. You have a one hour time window, you can choose two hour, four hour or all day window. You can choose any of those times, whatever is good for you. So say you were to choose the two hour window between 10 and 12. If we didn't make it between 10 and 12 or show up, then we fix your unit at no charge.