Derek Cole, an HVAC technician with 25 years of experience, explains why waiting for systems to break is outdated. His company launched Smart Comfort Club in March 2025, using real-time monitoring to catch problems early and prevent costly failures instead of reactive repairs.
Home and Life Comfort with Derek Cole.
If you ever have had your AC or heat quit on the worst day of the year, this episode is for you. Hey. For 72 years, Simmons one hour heating air has done things the same way. Shoe up on time, tell the truth, take care of people like family. That hasn't changed. What has changed is the technology we now have in place to protect your home before something breaks. Today, I want to talk about why I'm done with the old wait until it breaks mentality mindset and why predictive H Vac care is the future of home comfort. Welcome to Home and Life Comfort podcast. I'm Derek Cole. For those of you watching on YouTube, welcome. Hello. I've been in the industry for almost 25 years now, and I've seen it all. I've seen it all. I've seen. Most H Vac companies still operate the same way. The system breaks, the house gets uncomfortable, the homeowner panics, the repair is expensive. That's reactive service. Okay, let's be blunt. That model of service doesn't serve the homeowners very well. Your H Vac system is the most expensive appliance in your home. Waiting for it to fail is like. It's like driving your truck and the engine locks up and you're acting surprised that the repair bill is painful and hurts. Most systems, like most vehicles, don't just suddenly fail, okay? They decline slowly, quietly. But the warning signs are there. Most people never see them. And that's the problem. I don't believe. I don't believe homeowners should be punished for not being H Vac experts. That's why we partnered with Smart AC to build the Smart Comfort Club to shift from reactive repairs, reactive responses to predictive care, to proactive responses to make sure everything is good. With connected monitoring technology, we can now see how a system is performing in real time. That means catching issues early, fixing small problems before they become big ones, and reaching out before your comfort disappears. This isn't guesswork. It's data doing what it's supposed to do and when. And when you combine that data with experienced techs and experienced company and they know what they're looking at, you get something. Get something powerful. You get peace of mind, which we all can appreciate, right? If you're part of our Smart Comfort club, here's what actually changes for you. First of all, you get fewer surprise breakdowns. You get more reliable comfort year round. You get proactive, priority service and peace of mind, knowing that someone's watching your system all the time. So instead of waiting for you to call us in a panic, we're calling you with a plan. And since launching this program Back in March, March 2025, hundreds of homeowners have said yes. And the majority, we have reached out to them before. They have reached out to us when it's showing a problem. Why? Well, because people don't want more gadgets. They don't want another app on the phone. They want fewer surprises. They want fewer emergencies. They want fewer expensive repairs. And as I've said many times, the future of home comfort is predictive, not reactive. Technology doesn't replace good service. It supports it. So we're still. We're still here. We're still the same family company. We still answer the phone. We still show up when we say we will. The difference is we're watching over your system between visits, between those maintenance visits. We are watching your system, not just when something breaks. If you want to read more about why we built the smart Comfort Club, I just published a full article breaking it all down. Check it out on our website, simmons1hour.com because comfort shouldn't be a gamble and breakdowns shouldn't be a surprise. Your friend. Home and comfort. Derek Cole.
