Derek ColeGM, Simmons One Hour Heating & Air · AI HVAC Answers

We are ALWAYS ON TIME!

28 Jan 2026 · 1 min

Episode

28 Jan 2026 · 1 min

0:00

A brief podcast excerpt (single speaker) describing a contractor’s punctuality guarantee: customers choose a 1-hour, 2-hour, 4-hour, or all-day arrival window; if the technician fails to arrive within the selected window (example: a chosen 2-hour window from 10–12), the repair will be performed at no charge.

Questions this episode answers

1-hour, 2-hour, 4-hour, or all-day window.

The unit/repair will be fixed at no charge.

2017-08-14

Chapters

But the number one customer complaint is from a contractor. Be there when you say you're going to be there, right? Show up when you say you're going to show up. Always on time or you don't pay a dime. What does that really mean? When you call the office, you actually have a choice of time windows. You have a one hour time window, you can choose two hour, four hour or all day window. You can choose any of those times, whatever is good for you. So say you were to choose the two hour window between 10 and 12. If we didn't make it between 10 and 12 or show up, then we fix your unit at no charge.