Dharmesh ShahFounder and CTO, HubSpot

How to Transform Your Business by Improving Your Customer Experience

18 Jun 2023 · 0 min

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0:18

Dharmesh Shah argues that making the customer experience ten times lighter matters more than improving the product tenfold. How you sell something is as important as what you sell. Simplifying the journey drives transformation faster than chasing product perfection.

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