What Businesses Should Learn From The Pandemic

Dharmesh Shah says the pandemic gave businesses two lasting wins: stronger remote work capabilities that enable hybrid models, and accelerated digitization that raised customer expectations. He sees this as a golden moment for startups.
Chapters
What do you see as the biggest silver lining or opportunity that came out of the pandemic?
2 things. One is for all companies, we learned a little bit better how to work in a virtual remote world. We built that muscle group. We built that skill set. Some companies didn't think they could do it and they probably oozed having people work remotely or be out of the office. And I think that will carry us forward. So Some companies may just go back to the traditional way, but some will say, you know what, maybe allowing some employees to spend some time at home or declaring Friday, you know, work from home Friday or something like that. I think number 2 is as a society, as like as an industry, it's accelerated the need for digitizing, to need to be more efficient, to need to have systems that will scale with your growth and be able to kind of deliver a customer experience that people are at least desiring, if not demanding now. Right. So I think it creates opportunity for us. It lets us get closer to our customers and it creates opportunity for new startups. I think it's a very vibrant time to start a startup. I never think there's a bad time to start a startup, but there are really good times to start a startup. I think this is one of them.
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