Short monologue by Dr. Nneka Unachukwu advising business owners to protect profits as the primary way to prevent business failure while emphasizing that one should still lead with service. The speaker argues that serving people and staying profitable are not mutually exclusive—profits enable continued service (example: hospitals that must remain profitable to keep operating).
The number one thing you can do to prevent your business from failing and it really, really is protecting profits. Is protecting profits. I understand. I'm a physician, of course. So I understand that we lead with service and we should lead with service. And leading with service is the only way to build a business that truly has impact, that helps people, that changes the world and all of those things, that is what protects you from making decisions that look like small decision but they're small bad decisions that are going to go on to snowball into something really awful. And you wonder like how did I become this person, right? So we want to lead with peop, we want to lead with serving people. But please understand that part of serving people is staying profitable, right? So these hospitals, if nothing happens and they go on to close where they really serving people. And I'm not, I'm extrapolating here, right.
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