A short customer testimonial (transcript) from Barbara Falk of Coral Springs, Florida describing her positive experience with a window-treatment company (Ergen and his team). She rates the company a 10/10, praises professionalism, respect for time and property, dependable service, honoring warranty (replacement years later), and lists services received: estimate, product provision, and installation of blackout shades and blinds for several rooms. She learned about the company via online ads and company trucks in the area.
Questions this video answers
Barbara Falk
Coral Springs, Florida
10
Blackout shades and blinds
Bedroom and den (blackout shades); kitchen and front bedroom (blinds)
Chapters
You. My name is Barbara Falk and I am from Coral Springs, Florida.
How happy are you with the work our company did for you?
On a scale of 1 to 10, with let's say 10 being the highest, I am very happy. So I would give the company a 10. So what did I like most about working with the company is the professionalism, the respect for my time. I liked the fact that they respected the property by keeping the area that they worked in clean and that they checked with me about my opinion about the service that they provided after the work was finished. What makes the company different than other companies in the area is the fact that they are very professional and very dependable. And most people know in South Florida that that is very hard to come by. So it's a pleasure to work with Ergen and his team. Team.
Would you recommend or company to a friend or family member? And why.
Okay, why would I recommend the company to friends and family is because I absolutely trust Ergen and his team 100%. And I trusted him from the beginning when he gave me the estimate, when he did the installation, and then several years later, I needed replacement of one of the products and he willingly replaced it without any questions or accusation as to why the product was not working any longer or malfunctioning. It was just respectful and professional enough to honor his warranty and fulfill his commitment to me as a customer. The way that I originally heard about the company is online advertisement and also by seeing the trucks in the area. The company provided the following services for me. They provided me with an estimate of what it would cost to have blackout shades put in my bedroom and in my den and blinds put in my kitchen and front bedroom. And so the services that they provided me were the estimate and also installation and providing of the product in my home.