Overcoming The Tinge PT 2
22 Nov 2021 · 0 min
0:25
A two-step technique to remove customer hesitation when reviewing orders: offer to expedite it upfront, then contact them within an hour with the good news that it's done, reviewed, and ready early.
A two-step technique to remove customer hesitation when reviewing orders: offer to expedite it upfront, then contact them within an hour with the good news that it's done, reviewed, and ready early.
We want someone to review your order, but if it's an inconvenience, please tell us and we'll expedite it immediately for you. That's how you address the tinge. Then here's the magic. You prepare the order just as you did, as quickly as possible. But now, an hour later, you call a customer and say, hey, we have wonderful news. We say, we get done in 10 hours. We're able to expedite. It's been reviewed. It's perfect. It's ready to go. We're ready early for you, and your customers will be blown away.
