0:15

In a brief spoken commentary, the speaker highlights Zappos' impressive growth to a billion-dollar valuation and its strong, loyal customer base, while contrasting this with Footlocker’s recent collapse, loss of an online business, and apparent lack of recent online shoppers. The speaker rhetorically asks who buys from Footlocker online today and underscores the business mantra of "under-promise, over-deliver" as a key to success.

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